Frequently Asked Questions
We encourage you to make your booking online. Simply add your ticket selection to your cart and follow the checkout process. Alternatively, you can contact one of our Sales Representatives at +61 02 8014 2591.
If a certain ticket category is available, you will be able to choose your desired quantity and add it to your cart. A sold-out message appears for tickets that are no longer available.
Selecting specific seats online is not offered at this time. However, you can send us your request/preference when ordering tickets and we will do our best fulfill your request.
After you have confirmed your order online, we cannot accept cancellations. Contact your Sales Representative for cancellation policies. Should you be unable to attend the event or in the case of the event cancellation, please check the terms & conditions in your purchase agreement.
We recommend you place a new order if you wish to book more tickets after your original booking has been processed. Should you wish the two orders to be sitting together, please contact your Sales Representative and we will do our best to accommodate your request.
Orders are not generally changeable. However, if you have a request please contact one of our Sales Representatives by email or telephone.
Easy payment terms* (i.e. split payments in increments) are available. Please check with your Sales Representative or listed prices online on how to avail of our easy payment plans.
For online transactions, your shipping and billing address must be the same.
No, shipping is not available to P.O. Boxes.
In general, we will not share personally identifiable information about you with third parties, excluding our official partnerships. The International may send personally identifiable information about you, including your email address, to other companies or people when:
- We have your consent to share the information;
- We need to share this information to provide to you the information, product or service you have requested;
- We respond to subpoenas, court orders or legal process; or
- We find or have reason to believe that your actions on our website violate website terms or conditions or are in violation of law.
- View our complete privacy statement here
Yes, for online purchases, the maximum is 10 tickets per transaction. For transactions more than 10, please fill out our form or call +61 02 8014 2591 for booking.
Please contact a representative at +61 02 8014 2591, and we will assist you with all of the extras!
Stolen, destroyed or lost tickets cannot be replaced.
Our event specialists are standing by to help you with all your travel needs. Complete the form below or call +61 02 8014 2591 and an event specialist will contact you to help you find the experiences that are right for you.
Tickets are sent by UPS and a signature will be required.
Event materials are sent approximately three weeks prior to the event via Ground delivery. Please note, a signature will be required for delivery.
Yes. If you need your tickets delivered to an address other than the invoice address, please contact us with details. For online transactions, your shipping and billing address must be the same.
We accept credit card payment and bank transfers. To pay via bank transfer, you can pay directly online without contacting anyone.
Our payment platform is fully secured. An "SSL" (Secure Socket Layer) connection exists between your browser and the server. This means that data is transferred only after being encrypted and thus cannot be abused by third parties. Your personal data is only used to carry out your order.
Our server guarantees the highest possible level of encryption currently available.
Should you prefer not to transfer your data over the Internet despite our high security standards, we would be happy to accept your credit card information by telephone or email.
As soon as your order has been confirmed, your credit card account will be debited with the amount due as per your booking.
Once you have successfully placed your order by email or telephone, an invoice will be emailed to you as a pdf file. The invoice states the date the payment is due.
Please use one of the following options to finalise your order:
- Try again, perhaps with another credit card.
- Fill out and return a credit card authorization form (available on request from our Sales department).
- Contact your Sales Representative for assistance with the purchase.
- Payment by bank transfer.
- Contact your bank to authorize the payment.